Shipping Policy

Shipping Information

1. Delivery Time Frames

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

 

Estimated Delivery Times
Victoria	3-6 Working days
New South Wales	4-7 Working days
Australian Capital Territory	4-7 Working days
Queensland	4-8 Working days
South Australia	3-7 Working days
Tasmania	5-10 Working days
Northern Territory	7-14 Working days
Western Australia	5-12 Working days

1.1 Standard Delivery

Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into.

Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. Contact number is required for delivery.

If the drivers deem the delivery location to be safe, they may leave it at the premises. You can also opt in for Authority to Leave. If you do not want this to be left, please notify us as soon as you have placed the order as we ship on a next business basis.

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

IMPORTANT NOTE: If your item/s is returned back to our warehouse as un-deliverable or incorrect address, there will be a re-delivery fee.

REGIONAL AREA NOTE: In certain remote or regional areas, the designated courier service used for your order may not offer door-to-door or curb-side delivery. Instead, you may need to pick up your order from the nearest allocated depot. Should you reside in an area that's not accessible via main roads, we encourage you to reach out to us. This will allow us to consult with our courier partners to determine the extent of service available for your location.

 

1.2 Express Delivery

Our Express Delivery is available for selected items to Melbourne Metropolitan areas. If Express Delivery is available in your area, it will be shown as an option at checkout.

Once you've placed your order, you will receive a Delivery Booking Request email, which will allow you to book in a day and time slot, and agree to our express delivery terms and conditions.

Like our standard delivery service, express delivery couriers will only deliver to your front door, on a ground floor location. They cannot deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 30kg, they will require assistance in unloading. Contact number is required for delivery. Once your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. Unfortunately we cannot deliver without verbal or written confirmation.

PLEASE NOTE: Missed delivery will incur a re-delivery & return fees if item is returned to our warehouse or need to be re-booked.

For more information, see below for our Delivery Terms and Conditions

Delivery & Installation Terms & Conditions:

1. You acknowledge that any pets and/or dogs on the property are to be restrainted from the time our service providers arrive on site and for the duration of the work being carried out.
2. You must declare and provide a detailed description of any site hazards or challenges which may present themselves during any work carried out by our service providers.
3. Missed deliveries will incur a re-delivery fee. Delivery charges will not be refundable if cancelled on an D&I service that is already confirmed and booked with our service providers.
4. Please double check that you have not purchased any additional assembly services, as additional assembly services (added from the Assembly Services page) will not be needed when Delivery & Installation is purchased. Although our team will try their best to look out for this, we advise double checking all contents in your shopping cart pre-purchase.

1.5 Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. Please allow for up to 14 working days for your delivery.

1.6 Refund and Replacement

In accordance with our courier's guidelines, refund or replacement due to delayed deliveries can only be arranged 25 working days after dispatch.

2. Door to Door Delivery

Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.

Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.

2.1 Non-Ground Floor Deliveries and Steps

Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

2.2 No-one Home

If when the carrier arrives with your goods after pre-arrangement without an Authority to Leave Unattended and there is no-one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re-delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

3. Short Deliveries and Damage to Packaging

You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not exactly match what you have received. you must note the number of cartons on the carrier's delivery note.

Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at support@gflgroup.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.

Short deliveries and damage to packaging must be reported to Lifespan within 2 working days of signing. Neither Lifespan nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

4. Drop Shipped Items (Direct from supplier)

Some items may be shipped directly from a supplier. These items may have a 48-hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on location.

5. PO Box and GPO Box Addresses

Delivery cannot be made to PO Box or GPO Box addresses.

6. Will Not Fit

If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee is applicable. Please contact us if you have any narrow door-ways or unusual obstacles that couriers may encounter when delivering your product so we can advise or plan ahead.

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